Develop the skills and techniques required for entry-level employment in the business office. Modules include electronic and Internet communications, basic computer applications, file management, document processing. Internships are available for interested students: days and times will vary. New students may enroll on various start dates throughout the year.

Upon completion of this course, students will be able to:

Technical Skills

• Demonstrate awareness of industry standards for the office environment.
• Process incoming and outgoing mail, practice filing, FAX a document using correct procedures.
• Write a business letter using correct spelling, grammar and punctuation; solve basic math problems; complete an invoice and purchase order, calculate prices.
• Manipulate data in a Windows environment; manage files; conduct research on the Internet.
• Demonstrate proper key stroking and fingering using the number pad of the keyboard.
• Develop presentations, flyers, business cards and invitations.
• Create emails with attachments; schedule e-change appointments using software.    

Personal and Professional Skills

• Utilize problem solving and critical thinking skills to produce assigned projects.
• Demonstrate appropriate work ethics and professional demeanor, including dress and personal grooming as expected in a business office environment.
• Demonstrate the ability to work independently or as a member of a team.
• Listen attentively, follow directions and effectively relay directions to others.
• Practice effective communication skills on the telephone; practice public speaking.

Career Planning Skills

• Research and establish education and career goals related to office technology.
• Research employment opportunities; prepare portfolio of work samples, a completed application for employment, and a resume.
• Prepare for a successful interview.