Develop the skills and techniques required for entry-level employment in the business office. Modules include electronic and Internet communications, basic computer applications, file management, document processing. Internships are available for interested students: days and times will vary. New students may enroll on various start dates throughout the year.
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EXPECTATIONS FOR STUDENTS (ESs)
Upon completion of this course, students will be able to:
- Demonstrate awareness of industry standards for the office environment.
- Process incoming and outgoing mail, practice filing, FAX a document using correct procedures.
- Write a business letter using correct spelling, grammar and punctuation; solve basic math problems; complete an invoice and purchase order, calculate prices.
- Manipulate data in a Windows environment; manage files; conduct research on the Internet.
- Demonstrate proper key stroking and fingering using the number pad of the keyboard.
- Develop presentations, flyers, business cards and invitations.
- Create emails with attachments; schedule e-change appointments using software.
Personal and Professional Skills
- Utilize problem solving and critical thinking skills to produce assigned projects.
- Demonstrate appropriate work ethics and professional demeanor, including dress and personal grooming as expected in a business office environment.
- Demonstrate the ability to work independently or as a member of a team.
- Listen attentively, follow directions and effectively relay directions to others.
- Practice effective communication skills on the telephone; practice public speaking.
Career Planning Skills
- Research and establish education and career goals related to office technology.
- Research employment opportunities; prepare portfolio of work samples, a completed application for employment, and a resume.
- Prepare for a successful interview.