Prepare for employment as a front office medical assistant, insurance clerk or receptionist. Learn scheduling procedures, reception and telephone techniques, record management, credit and collection, bookkeeping procedures, and health insurance billing. Students are placed in doctors’ offices and health care centers for internships.

Upon completion of this course, students will be able to:

Technical Skills

• Demonstrate an awareness of industry standards for sanitation, safety and procedures.
• Identify the 9 body systems and the associated common diseases and conditions.
• Define standard precautions and emergency phone procedures.
• Identify drugs used in correct prescriptions, properly spelled and abbreviated.
• Utilize office equipment; access opportunities to learn the use of new technology.
• Prepare and maintain medical records in an accurate and appropriate manner.
• Demonstrate proficiency in preparing accounts; banking and billing procedures.
• Identify types of manuals that regulate medical office management and personnel.
• Discuss ways to make different patients comfortable and cooperative in reception.
• Describe the major medical specialties and the corresponding specialist.
• Explain the importance of ethical standards and social responsibility in the medical office.
• Compose office-related communications; discuss issues of confidentiality.
• Describe differences between group, individual, and government health programs.
• Practice voice/courtesy techniques; take complete messages; identify emergencies.

• Demonstrate the ability to work independently or as a member of a team.
• Listen attentively, follow directions and effectively relay directions to others.
• Demonstrate appropriate work ethics, demeanor, personal hygiene and grooming as required by the industry.

• Research and establish education and career goals related to the medical assisting field.
• Research employment opportunities; prepare a portfolio, resume and for an interview.