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Dental Assistant Front Office


Learn basic procedures used in the dental front office. Practice using various forms and procedures; and the oral and written communication skills necessary for employment.


  • Orientation and evaluation
  • The working environment
  • Pre-clinical
  • Scheduling procedures
  • Reception techniques
  • Telephone techniques
  • Records management; mail processing
  • Word processing skills
  • Bookkeeping information
  • Dental insurance
  • Employment literacy
  • Personal skills related to employment
  • Interpersonal skills and group dynamics
  • Communication skills


Upon completion of this course, students will be able to:

Technical Skills

  • Demonstrate awareness of industry standards; observe safety rules and regulations.
  • Describe office organization, inventory storage, and housekeeping.
  • Demonstrate an understanding of dental anatomy.
  • Practice developing appointment book matrixes.
  • Apply technology to organize and sequence treatment and payment plans.
  • Complete forms for various types of coverage, from several insurance companies.

 Personal and Professional Skills

  • Practice interviewing patients to obtain important personal information.
  • Make appropriate phone calls and apply etiquette in answering calls.
  • Describe an efficient records management plan and protocol for processing mail.
  • Explain procedures for sending statements to patients and for reconciling accounts.
  • Demonstrate appropriate work ethics, demeanor, dress and grooming as required by the dental office.
  • Demonstrate the ability to work independently and as a member of a team.
  • Listen attentively, follow directions and effectively relay directions to others.

Career Planning Skills

  • Research career opportunities in the dental assisting field.
  • Research and establish educational and career goals related to the industry.
  • Research employment opportunities; prepare a resume; prepare for an interview.